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Voicemail Boxes and Features – Video Tutorial

Voicemail Boxes and Features – Video Tutorial

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Recieve Fax Feature in Platform – Video Tutorial

Recieve Fax Feature in Platform – Video Tutorial

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http://ebslars.com/wp-content/uploads/sites/6/2018/04/Recieve-Fax-Feature-in-Platform.mp4
Time of Day Feature in Call Flows – Video Tutorial

Time of Day Feature in Call Flows – Video Tutorial

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Ring Groups in Call Flows – Video Tutorial

Ring Groups in Call Flows – Video Tutorial

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Directory in Call Flows- Video Tutorial

Directory in Call Flows- Video Tutorial

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http://ebslars.com/wp-content/uploads/sites/6/2018/04/Building-a-Directory-in-Call-Flow.mp4
Play Media Feature and Holidays – Video Tutorial

Play Media Feature and Holidays – Video Tutorial

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http://ebslars.com/wp-content/uploads/sites/6/2018/04/Play-Media-and-Holiday-Features.mp4
Music on Hold Features and Customizations – Video Tutorial

Music on Hold Features and Customizations – Video Tutorial

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http://ebslars.com/wp-content/uploads/sites/6/2018/04/Music-on-Hold-Features.mp4
Conference Bridge and Features – Video Tutorial

Conference Bridge and Features – Video Tutorial

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http://ebslars.com/wp-content/uploads/sites/6/2018/04/Conferences-Bridges-in-Call-Flows.mp4
Presence and BLF Features – Video Tutorial

Presence and BLF Features – Video Tutorial

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Users and Devices – Video Tutorial

Users and Devices – Video Tutorial

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Devices Registrations and Troubleshooting – Video Tutorial

Devices Registrations and Troubleshooting – Video Tutorial

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http://ebslars.com/wp-content/uploads/sites/6/2018/04/Device-Registrations.mp4
Team and User Portal – Video Tutorial

Team and User Portal – Video Tutorial

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http://ebslars.com/wp-content/uploads/sites/6/2018/04/Team-and-User-Portal.mp4
Feature Codes – Video Tutorial

Feature Codes – Video Tutorial

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http://ebslars.com/wp-content/uploads/sites/6/2018/04/Feature-Codes.mp4
Group Pickup Feature – Video Tutorial

Group Pickup Feature – Video Tutorial

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Call Parking Features – Video Tutorial

Call Parking Features – Video Tutorial

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Caller-ID for Users and Devices – Video Tutorial

Caller-ID for Users and Devices – Video Tutorial

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Multiple Devices with a User Feature – Video Tutorial

Multiple Devices with a User Feature – Video Tutorial

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http://ebslars.com/wp-content/uploads/sites/6/2018/04/Multiple-Devices-for-a-User.mp4
DISA Feature – Video Tutorial

DISA Feature – Video Tutorial

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http://ebslars.com/wp-content/uploads/sites/6/2018/04/DISA-Feature.mp4
Groups Feature – Video Tutorial

Groups Feature – Video Tutorial

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Number Management – Video Tutorial

Number Management – Video Tutorial

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Advanced Caller-ID Features – Video Tutorial

Advanced Caller-ID Features – Video Tutorial

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Page Groups Feature – Video Tutorial

Page Groups Feature – Video Tutorial

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Mobile, Landline, Tablet, and Computer App Devices – Video Tutorial

Mobile, Landline, Tablet, and Computer App Devices – Video Tutorial

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http://ebslars.com/wp-content/uploads/sites/6/2018/04/Using-Mobile-Devices.mp4
Hot Desk Feature – Video Tutorial

Hot Desk Feature – Video Tutorial

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http://ebslars.com/wp-content/uploads/sites/6/2018/04/Hot-Desk-Features.mp4
Blacklists in Platform – Video Tutorial

Blacklists in Platform – Video Tutorial

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Voice Platform – Smart PBX – Adding Custom Hold Music

Voice Platform – Smart PBX – Adding Custom Hold Music

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This guide will walk you through configuring Hold Music in Smart PBX Login to Platform (http://manage.hostedphone.co/#) Once logged in, Find Apps located at the top of the page In the Apps, click on Smart PBX While in the Smart PBX Dashboard, Select the Hold Music Button The Following Dialog box will appear: (If you do not see the […]

Voice Platform – Smart PBX – Users – Find me, Follow Me

Voice Platform – Smart PBX – Users – Find me, Follow Me

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This guide is show you how to setup the Find Me, Follow Me feature within the Smart PBX app.  Find Me, Follow Me allows you to choose the order that your devices ring. To use Find Me, Follow Me the user will need to have a Direct Number or extension assigned to them. Login to Platform (http://manage.hostedphone.co/) Once logged in, click Apps at the top […]

Voice Platform – Smart PBX – Users – Setup / Change Voicemail Pin’s

Voice Platform – Smart PBX – Users – Setup / Change Voicemail Pin’s

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This guide will teach you how to create, change and assign Voicemail boxes to users. Voicemail Boxes are automatically created for users that are setup in Smart PBX, to see the guide for creating users Click Here Voicemail Boxes setup during Personal Setup will have a default voicemail password (0+extension number) Login to Platform (http://manage.hostedphone.co/) Once logged in, click Apps at the top […]

Voice Platform – Smart PBX – Users – Faxbox

Voice Platform – Smart PBX – Users – Faxbox

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This guide will show you how to setup a FaxBox for Users within the Smart PBX app. (Fax Boxes require a dedicated phone number to be assigned to the feature) Login to Platform (http://manage.hostedphone.co/) Once logged in, locate the Apps at the top right of the page Select the Smart PBX app Click on the Users tab, located on the left side of the screen Click on the User Features of […]

Voice Platform – Smart PBX – Users – Call Forwarding

Voice Platform – Smart PBX – Users – Call Forwarding

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This guide will show you how to forward calls for a User to devices such as a cell phone. Login to Platform (http://manage.hostedphone.co/) Once logged in, click Apps at the top right of the page Select the Smart PBX app Click on the Users tab, located on the left side of the screen Click on User Features of the User that needs to be forwarded Select Call […]

Voice Platform – Smart PBX – Conference Bridges for Users

Voice Platform – Smart PBX – Conference Bridges for Users

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This guide will walk you though setting up individual Conference Bridges for users in the Smart PBX app. Users can have a unique Conference Bridge for any conference number and manage 3+ callers at one time. Login to Platform (http://manage.hostedphone.co/) Once logged in, select Apps at the top right of the page Click on the Smart PBX App Conference Bridges will require a Primary Conference […]

Voice Platform – Smart PBX – Users – Hot Desking

Voice Platform – Smart PBX – Users – Hot Desking

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This guide explains Hot-Desking and how to activate it within the Smart PBX app. Hot-Desking allows users to mascarade as different devices from 1 phone using a feature code and Hot Desk ID number. Example uses for Hot-Desking include: Multiple employees using 1 phone at different times during the day, different employees assuming reception responsibilities, unassigned desks where employees play […]

Voice Platform – Smart PBX – Users – Company Directory

Voice Platform – Smart PBX – Users – Company Directory

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This guide will show you how to add users into the Company Directory. Users created during your personal setup will already be in the Company Directory. Login to Platform (http://manage.hostedphone.co/) Once logged in, locate the Apps at the top right of the page Click on the Smart PBX App Select Users on the left side of the screen Click on the User Settings to add […]

Voice Platform – Callflows – Voicemail Boxes

Voice Platform – Callflows – Voicemail Boxes

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This guide will show you have to create Voicemail Boxes in the Callflows App of Platform Advanced. Login to Platform Advanced (http://manage.hostedphone.co/) Once logged in, locate the Apps at the top right of the page In the Apps menu, select the Callflows app. Click on the Callflows button On the left, select an existing Callflow for the Number or Extension you are configuring Voicemail for […]

Voice Platform – Callflows – Creating a Directory

Voice Platform – Callflows – Creating a Directory

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This guide will show you have to create a Directory in the Callflows App Login to Platform (http://manage.hostedphone.co/) Once logged in, locate the Apps at the top right of the page Select the Callflows App. Click on Directory From the Directory Dashboard, Click on the +Add button Give the Directory a Name After you have named your Directory, begin adding users Select the […]

Voice Platform – Callflows – Creating a Conference

Voice Platform – Callflows – Creating a Conference

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This guide will show you have to create Conferences in the Callflows App Login to Platform (http://manage.hostedphone.co/) Once logged in, press Apps at the top right of the page In the Apps menu, select the Callflows App Click the button for Conference Find and select the +Add button to create a new Conference The Create Conference Dashboard opens Fill out the Conference Name Enter a PIN […]

Voice Platform – Callflows – Creating Extensions

Voice Platform – Callflows – Creating Extensions

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This guide will show you have to create Extensions in the Callflows application of Platform Advanced. Login to Platform (http://manage.hostedphone.co/) Once logged in, select Apps at the top right of the page Click on the Callflows App Select the Callflows menu from the Callflows Dashboard Create a new Callflow by pressing the +Add button Click to add number field on the page Check the Extension radio button and enter a 3 (or more) […]

Voice Platform – Callflows – Feature Codes

Voice Platform – Callflows – Feature Codes

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Feature codes are star commands that are used to control Callflows through the desk phone. Pickup your Handset or turn on the speaker Enter the feature code you wish to use Wait 2-3 seconds for the call to connect Follow the voice prompts on the device Below is a list of the most common Feature codes:

Voice Platform – Callflows – Creating Menus

Voice Platform – Callflows – Creating Menus

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This Guide will walk you through adding the Menus into Callflows: Login to Platform (http://manage.hostedphone.co/) Once logged in, locate and select Apps at the top right of the page. Click on the Callflows App In the Callflows view click on the Menu option Click on the +Add button Configure the Menu by adding a Name, setting Record PIN (call to record greeting), and checking Allow caller to dial extensions. […]

Voice Platform – Smart PBX – Creating Users

Voice Platform – Smart PBX – Creating Users

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This guide will walk you through adding users in Voice Platform via Smart PBX. Users are the hub for all of a person’s devices, voicemails, and User-Portal login details. Login to Platform (http://manage.hostedphone.co/) Once logged in, select Apps located at the top right of the page. Select the Smart PBX app. From the Smart PBX Dashboard, click on the Users tab From the Users Dashboard, click Add User Enter […]

Voice Platform – Callflows – Creating Users

Voice Platform – Callflows – Creating Users

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This guide will show you have to create users in the Callflows App of Platform Advanced. Login to Platform Advanced (http://manage.hostedphone.co/) Once logged in, locate the Apps at the top right of the page In the Apps menu, select the Callflows app. From the Callflow dashboard, Select User Press +Add to begin creating a new user In the User configuration page, fill out […]

Voice Platform – Smart PBX – Creating Groups

Voice Platform – Smart PBX – Creating Groups

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This guide will walk you though setting up Groups inside of Smart PBX. Groups can ring multiple phones at once. Login to Platform (http://manage.hostedphone.co/)  Once logged in, locate the Apps at the top right of the page   Click on the Smart PBX app   Select the Groups Tab to the left of the screen   Click on the +Add Group button   Pick the users you want […]

Voice Platform – Smart PBX – Virtual Receptionist

Voice Platform – Smart PBX – Virtual Receptionist

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This guide will show you how to setup the Virtual Receptionist (Auto Attendent, IVR, Menu) within the Smart PBX app. Login to Platform (http://manage.hostedphone.co/)  Once logged in, locate the Apps at the top right of the page   Click on the Smart PBX App   Click on Main Number on the left side of the page Click on the Incoming Call Handling option Select one of the Virtual […]

Voice Platform – Callflows – Creating Callflows

Voice Platform – Callflows – Creating Callflows

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This guide will teach you how to create Callflows within the Callflows App. Login to Platform  Once logged in, select Apps at the top right of the page   Click on the Callflows App   Select the Callflows menu from the Callflows Dashboard   Create a new Callflow by pressing the +Add Callflow Start a Callflow by pressing Click to add number Next, drag and drop features from the Actions toolbar Once […]

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